If you are unable to supply the requested item, then you will need to change the status of the request:
1.In the left hand menu pane click the requests button.
2.Using the ILL Request Search screen find the relevant request record.
3.Locate the item in the hit-list and click on the action button. Select the Answer Non Supply action from the drop-down list.
4.Select a reason, and enter any notes if appropriate. Click on the action button.
5.A successful message displays on screen.
For the responding library, the request’s status will change from In Process to Not Supplied.
For the requesting library, the request’s status will stay at Pending and the request will move on to the next location on the rota.
[Doc#: 1068 - Unable to Supply?]