|
The content of the Work Queue depends on configuration by OCLC NRE/VDX Support. The following explains the content of the 'Standard' Work Queue.
Work Queue Statuses
Idle - Check Manual
An idle request has yet to be authorized. The automated process (Docfind-requester) has also discovered a problem when attempting to validate the request or compile a list of rota locations. The request needs to be checked by a member of staff.
Idle - Auth Manual
An idle request has yet to be authorized. This outgoing request needs to be authorized by a member of staff.
Pending > 2 Weeks
A request has been made and the item is expected from the Lender/Responder) or a message has been received stating that the item will be supplied or has been placed on hold; or that the request has been forwarded to another institution. In this queue, requests have been at pending for more than 2 weeks.
Pending
A request has been made and the item is expected from the Lender/Responder; or a message has been received stating that the item will be supplied or has been placed on hold; or that the request has been forwarded to another institution. This queue shows all requests that are pending.
End of Rota
These requests have been sent to all locations currently on the rota and are now no longer with the final rota location (i.e. the final rota location has replied that they cannot supply or the request has auto-expired). Once a request has reached 'end of rota', it can be completed or additional locations added by using the REQUEST action.
Terminated
Requests which have been canceled completely by borrowing/requesting library.
Informed Will Supply
The lending (responding) library has informed you that they are able to supply these items.
Conditional
These requests can only be fulfilled if the borrowing/requesting library can satisfy the conditions specified by the lending (responding) library.
Cancel Pending
You have asked for these requests to be canceled with the current lending (responding library). You are awaiting confirmation that these requests can be canceled.
Messages/New Notes
Incoming messages from lending/responding library have been received relating to these requests.
Shipped
The lending/responding has performed a shipped action on these requests to inform you that the item has been dispatched.
Shipped > 2 Weeks
The lending/responding library has performed a shipped action to inform you that the item has been dispatched.
Received
You have performed a received action to indicate that the item has been received from the lender/responder.
Renew Pending
You have performed a renew action on the request. This will have sent a Renewal message to the lender/responder. You are waiting for their reply. If the lender/responder agrees to the renewal, the request will then return to the 'received' work queue with a new due date.
Overdue
Items which you have borrowed have past their due date for return. You should request a renewal or return as soon as possible.
Recalled
These are requests that have been recalled by the lending/responding library. You should return the items as soon as possible.
Returned
You have sent these items back to the lending/responding library and performed a returned action on the request. You are awaiting confirmation of receipt from the lending/responding library.
Circulation Queue
Your system has been configured so that when local holdings are found, VDX automatically hands over the ILL Request to the local library management system by using NCIP. This a diagnostic aid for sites using Circulation / ILL integration. If this queue gets very large - or has requests in it, the problem could be that a NCIP Server is down.
Handed over to circulation system
Requests that have outstanding Circulation transactions (NCIP) associated with them.
Borrower Reports
Received List
This lists items which the borrowing/requesting location has actioned as RECEIVED. The output is in PDF format. Once a request has been printed on a Received List, it will not be included in future Received Lists. However it can be found again by checking the appropriate Standard Received List in Batch Reruns.
Some field definitions:
For: This combines the Forename and Last Name of the borrowing/requesting User record’s Details.
Phone: This is from the borrowing/requesting Location Parent record's address.
Email: This is from the borrowing/requesting Location Parent record's address.
Pickup: This is showing the VDX Location internal code for the library the material is to be picked up from.
Cost: This is from the Request record, if a cost is included in the record, otherwise it is left blank.
Request Number: This is the original Borrower (Requester) ILL no.
Supplying Library: This is the lender/responder Location name.
Title: This is the bibliographic title of the requested material from the Request record sent to Lenders (Responders).
Return by: This is the due date from the lender/responder.
Notes: This note is from the request’s note field.
Returned List
This lists items the requesting location has actioned as RETURNED. This report can be used to create return mailing labels. The output is in PDF format. Once an item has been printed on a Returned List, it will not be included in future Returned Lists. The item can be found in the appropriate Standard Returned List in Batch Rerun reports.
Reference Number: the ILL number from the Requesting Location.
Order Date: the original entry date of when the request was created.
Note: The list of statuses and reports shown is dependent on how your system has been set up and whether you have configured the work queue display.
 Related Topics
[Doc#: 1047 - Default Work Queue for Borrowers]
|
